Sending in your radio, FAQ

What does the service repair? Click here to buy the service

This service repairs the touchscreen only, no LCD screens or internal hardware are repaired. 

Do I send it first?

Purhcase the repair before sending in your radio, Buy it here first

Will it work with my radio that just says MAP or Phone?

Yes, our button says TEL/MAP so we can use it on both the navigation and non-navigation models.

Is this a permanent fix?

Yes, this will fix your touchscreen. This is a new digitizer that has been made to fix all the delamination problems. It is not a Subaru part so the Delamination will not happen again.

How do I remove the radio?

You can watch our short video here  

It will give you an idea on how to remove the radio from the dash

Where do I ship it?

Ship your stereo to the follow address

• Off Road Industries
• 1934 E 2710 S CIR
• St George UT 84790

 How should I pack it?

I suggest packing it very well. The shipping companies can be rough with packages. We are not responsible for damage during inbound shipping. Getting insurance on the package is highly encouraged.

What should I include?

Include your name, return address and order number inside the package. Without this information inside the package we will not know who sent it to us and who to return it to. The labels on the outside of the packages can get torn, or obstructed with dirt or shippers labels. You pay for the shipping to us.

We only want the radio, remove all brackets and modules that are attached. You will want to plug the modules back into the car so everything works as it should.

This is how it should look when sending it in.

You may ship just the front panel of the radio if you are able to do so. You take out the 4 T10 torx screws on the side and remove the front panel. Only do this if you are comfortable taking the radio apart.

When will you send it back?

We will ship it back within 1-3 business days of receipt of the package.

Will UPS ship to my PO Box?

We use UPS for return shipping, no PO Boxes are allowed. UPS will not deliver to PO boxes.

Will my car still run without the radio installed?

Yes it will, You will need to take the modules that are connected to the radio off and plug them back into the car. The black box and the metal box that are attached to the radio.

Who do I contact with questions?

Please email Ryan@kineticvehicles.com or text 435-612-0904 with any questions.